You can put a return label in all shipments, or you can print it on-demand.'įor larger merchants with returns policies where buyers call into customer service, customer service can send return labels via email, Khechfe said. (Not that merchants want unnecessary returns.) 'So then you didn't really do returns, because having to monitor that was a pain, and so you lost out on some customers.'įrom a seller perspective, he explained, you now can put it this very nice policy on returns. 'It used to be that if you tried to include return-shipping labels in the package, you better make sure it got used, because you got billed for it the minute you printed it,' he added. Sellers can save time and money with this new service, he explained, as they no longer have to spend time trying to refund unused return labels - or tracking whether the labels have been used. 'Previously, online sellers shipping with the USPS had to pre-pay postage whenever a return label was created,' explained Khechfe.

With these, merchants can create USPS return-shipping labels that are only charged for postage upon use. And this year, they introduced another first: a 'Pay-on-Use' return label for customer returns. They were the first to offer a customs form integrated into the postage label. EcommerceBytes chatted with Endicia's General Manager Amine Khechfe to find out more about the service and some of its new features.Įndicia is known by many as an innovator in the online postage space. Today in part 1, we look at Endicia, to be followed in our next issue by part 2, .ĭid you know you could include a return label with your shipments and only pay for the postage if and when it's used to return your item to you? Or, if you sell on PoshMark, you could ship any item for a flat rate of $4.99? These are both recent innovations by online postage service provider Endica. But if you sell on multiple channels, or if you want greater flexibility, you might investigate services whose sole mission is to help shippers save time, be more efficient, and turn shipping into a competitive advantage. And when shipping packages, select First Class Large Package.Most online sellers use some sort of online postage solution, even if it's simply printing labels from eBay, Amazon, Etsy, or the USPS Click N Ship website. We suggest you review your shipping process to keep your larger packages in the smallest box possible to avoid these surcharges. * Starting April 3, 2022, the USPS is adding new surcharges for large packages:

That is the exact cubic dimension of your package. Multiply the Length, Width, and Height, and then divide that total by 1,728. For boxes that aren't square, measure the Length, Width, and Height of your box in inches. A 2 cubic foot square box is pretty big and well beyond the size of most packages being shipped. A square package 2 feet by 2 feet is 2 Cublic feet. A square package 1 foot by 1 foot is 1 cubic foot. * Calculating the cubic dimensions of your packages isn't difficult.

And when shipping packages, select Large Package. * Does not apply to First Class and Media Mail. Packages with missing or incorrect package dimensions that result in any dimensions-based fees, a $1.50 surcharge will be applied.If the volume of the package is greater than 2 cubic feet, a $15.00 surcharge will be applied*.If the longest side of a package is greater than 30 inches, a $15.00 surcharge will be applied.If the longest side of a package is more than 22 inches but less than 30 inches, a $4.00 surcharge will be applied.* Starting April 3, 2022, the USPS is adding new surcharges for large packages*:

Endicia shipping rates